Our solution incorporates tools that increase efficiencies and allow us to chart the quality of service that your end users receive including:
Request tracking systems globally monitor and track all requests for performance evaluation. Can be customised to meet your unique reporting requirements.
Direct Call routes calls to a technician group with the appropriate skill to expedite resolution.
Quality management tools enable ongoing quality improvement as a result of trailing online user satisfaction surveys and supervisor-operated technician call-monitoring tools.
Reporting options provide relevant data from daily operations to show performance metrics.