Remote HelpDesk

Working Technology’s Remote HelpDesk provides your organisation with a single point of contact for all end-user IT issues. You will receive consistent guidance and advice in addition to dependable restoration of regular services. Users can access the HelpDesk by phone, e-mail or the web. Our support technicians provide Microsoft Application technical support.

Our support covers assistance with the features, functions and usage of Microsoft Software Applications. Working Technology’s HelpDesk follows a simple workflow process that delivers fast and efficient incident resolution, keeping all users at maximum productivity. 

Remote Assist

For incidents that cannot be resolved by self-help or a HelpDesk assisted contact, our standard Remote Assist (RA) capability reduces both the time to resolve a request and the frequency of site support dispatches.

Typically, in response to a request for assistance using our RA service, a specially trained HelpDesk technician gains end-user permission to take virtual control of the user’s desktop. This allows the technician to perform a hands-on investigation and resolution. This service includes capabilities such as configuration changes, file updates, driver updates and software reinstallation.

RA services are stringently managed according to Working Technology’s security best practices and standards.