Onsite Support Services
Incidents that cannot be resolved remotely by the technicians often require assistance at the user's site. While the goal is to ensure this happens as little as possible, Working Technology provides onsite assistance when it is necessary to address these events.
The following types of services are delivered through onsite support:
· Hardware Support: Consists of technical diagnosis and repair of defective equipment, either at your location or at our service facility;
· Software Support: Provides resolution for Microsoft Software residing on authorised devices. This service covers the diagnosis and resolution of software problems that cannot be resolved remotely by the HelpDesk;
· Install, Move, Add and Change (IMAC): Covers installing, moving, adding and changing desktop and laptop whole systems, parts and peripherals. Our technicians form a working team to schedule, complete and document IMAC requests. When possible, IMAC requests are completed remotely using automation to save time and expense.