This total care package features a 24/7 monitoring, analysis and escalation service based on alerts and early warning data received from our software.

 ·          Server Monitoring

Typically we will receive from nine to twenty alerts per day, per server. We respond to them all, 24x7.

 ·          Monitoring of Network Devices

We provide monitoring via SNMP of up to 5 network and hardware devices such as switches, routers, UPS’s for each server monitored.

 ·          Backup Management

Monitoring and managing backups, especially tape backups, are highly time-consuming tasks. Our monitoring system has an extensive module dedicated to reporting and monitoring backups from applications like VERITAS and Backup EXEC. Functions such as tracking failed and completed jobs, completing backups and producing reports on restorations are all included.

 ·          Asset/Inventory Management

Our system contains a detailed inventory management module that automatically scans a network and develops a comprehensive inventory of desktops and servers along with hardware and installed software. IT asset audits, license compliance and upgrades, are made easier with these reports. This module also features change tracking, hardware and software, between multiple asset scans that makes trouble-shooting simple.

 ·          Patch Management

Our system has a built-in engine to scan networks for missing security patches which can then be automatically downloaded, packaged according to each machine’s configuration and delivered. As part of the patch management process, we have a security team in place that provides a whitelist/blacklist service for all Microsoft patches and updates.

 ·          Malware/Spyware Protection and Removal

Our system comes bundled with a comprehensive engine (CounterSpy from Sunbelt Software) that runs seamlessly and automatically in the background daily to protect desktops against malware, spyware and worms.

 ·          Anti-Virus

Our system can track and verify the integrity of five well known anti-virus programs and alerts us of unsynchronised anti-virus definition files.