Support Offers – Working Technology

Technology is fast becoming one of the most important and vital aspects of all businesses. This makes it essential that you make the right choice as to how to support your technology infrastructure. We confidently back our offers with highly skilled staff, years of proven support solutions and a substantial knowledge base. Our unique mix of products and services will benefit your business.

Our offerings are designed to empower you to choose the right balance of support for your business requirements. We continually look to implement: best practices, sustainable improvement, continual cost reduction, greater transparency and conform to international standards. We hope that we can help you also achieve these goals.

As a leader and decision maker you have the strongest understanding of what your requirements are and the impact that technology issues can have on your staff productivity and income. Not every businesses needs are the same, below are a guide of some types of support offerings we can tailor to your business and welcome the opportunity to customise to your needs.

Subscriber

Managing your technical requirements

Subscriber plans enables businesses to opt for managed onsite server review, faster response times and a lower effective hourly rate. The most significant advantages of becoming a subscription client are: greater peace of mind, improved reliability and onsite reviews while still controlling your monthly expenditure.

Prepaid

The satisfaction of knowing we are here if you need us

Prepaid hours are a good way of having access to quality reactive support on a casual basis. You simply pay upfront for the hours that you require and then call us when your needs arise. We will then notify you when you are approaching the end of your hours and discuss your future needs.

Help Desk

Gives users phone and online access to technicians with the training and skills to handle their requests and resolve incidents quickly.

Remote Assist

Allows specially trained HelpDesk technicians to remotely access end-user systems to evaluate and resolve incidents.

On Site Support

Provides on-site personnel who can address infrastructure, hardware and software needs.

Web Request

Lets users create a request, report an incident and review the status of submitted requests using the user portal or over the telephone.