Subscriber
Managing your technical requirements
Subscriber plans enables businesses to opt for managed onsite server review, faster response times and a lower effective hourly rate. The most significant advantages of becoming a subscription client are: greater peace of mind, improved reliability and onsite reviews while still controlling your monthly expenditure.
Prepaid
The satisfaction of knowing we are here if you need us
Prepaid hours are a good way of having access to quality reactive support on a casual basis. You simply pay upfront for the hours that you require and then call us when your needs arise. We will then notify you when you are approaching the end of your hours and discuss your future needs.
Help Desk
Gives users phone and online access to technicians with the training and skills to handle their requests and resolve incidents quickly.
Remote Assist
Allows specially trained HelpDesk technicians to remotely access end-user systems to evaluate and resolve incidents.
On Site Support
Provides on-site personnel who can address infrastructure, hardware and software needs.
Web Request
Lets users create a request, report an incident and review the status of submitted requests using the user portal or over the telephone.